Account and data deletion

This page explains how to request deletion of your TCPOS account and what happens to your data when we process that request. It applies to the TCPOS website, dashboard, and mobile applications.

This page was updated on 7 September 2026.

 

Who can request deletion

The account owner (the Customer or Merchant who registered the TCPOS business account) can request deletion of that account and the data stored in it.

If you are an employee, cashier, or customer of a business that uses TCPOS, that business is the controller of your information. Please ask the account owner to update or remove your details. You may also contact us at privacy@tcpos.app and we will help route the request.

 

How to request deletion

TCPOS does not offer in-app self-service account deletion. To start the process, contact us and confirm that you want the account permanently deleted:

1. Message us on WhatsApp at +237 679 574 561, or email privacy@tcpos.app or hello@tcpos.app.
2. Identify the account. Include the business name, registered email, phone number, and the subdomain or shop URL if you have it (for example, yourshop.tcpos.app).
3. Confirm that you are the account owner and that you want permanent deletion.
4. We verify ownership. We may ask you to reply from the registered email or provide other details only the owner would know.
5. After verification, we permanently delete the account and related data as described below.

If you still need a copy of your data, export or request it before you ask us to delete the account. Deletion cannot be undone.

 

What we delete

Once the request is verified, we permanently remove the business account and the data stored for it, including:

• Account access: the business profile, logins, and user accounts for that shop.
• Business records: products, inventory, sales, purchases, customers, warehouses, and related operational data.
• Files: uploaded media, generated reports, and other files stored for that account.
• Account records: subscription history, support notes, and usage records tied to that account.

After deletion, the shop URL and logins stop working. There is no restore or undo.

 

What we may retain

We generally retain information only as long as needed to provide the Services or to comply with applicable law. After an account is deleted, we may keep limited information when we have a legal or legitimate need to do so, for example to:

• comply with tax, accounting, or other legal obligations;
• resolve disputes, enforce our Terms and Conditions, or address fraud or security issues;
• respond to a lawful request from a government authority.

We may also keep aggregated or anonymized information that no longer identifies you or your business. When we no longer have a legitimate need to keep remaining personal information, we delete or anonymize it. See our Privacy Policy for more detail.

 

How long deletion takes

We typically complete verified deletion requests within 30 days. If we need more time (for example to confirm ownership or because of a legal hold), we will tell you.

 

Mobile app accounts

If you created or use a TCPOS account through the mobile app, the same flow applies. Open this page from the app store listing or contact us using the details above. Deleting the app from your device does not delete your TCPOS account or stored business data.

 

Questions

For deletion requests or privacy questions, contact us at privacy@tcpos.app, hello@tcpos.app, or WhatsApp +237 679 574 561.

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